FAQ

1. How do I place an order on Giftoye.in?

Placing an order is easy! Browse our products, select the item you want, choose any available options (size, color, quantity), and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You’ll receive an order confirmation via email.

2. What payment methods are accepted

Cash on Delivery (COD)

3. Can I modify or cancel my order?

Orders can be modified or canceled within 15 minutes of placement. After this window, we may have already processed your order for shipping, and changes may not be possible. Contact our support team immediately at support@giftoye.in for assistance.

4. How long does delivery take?

Delivery times vary depending on your location:

Express Delivery: 1 hour (if available)

5. Do you ship internationally?

Currently, Giftoye.in ships within India only. We hope to expand internationally in the future!

6. How do I track my order?

After your order is shipped, you will receive a tracking ID via email or SMS. You can use this ID on our website or the courier partner’s tracking page to follow your package.

7. What is your return and refund policy?

We want you to be happy with every purchase! Items can be returned within 15 days of delivery if unused and in original packaging. Damaged or defective items can be replaced or refunded. For full details, visit our Return Policy page.

8. Are the products safe for kids?

Yes! All products at Giftoye are carefully selected for quality and child safety, made with non-toxic and durable materials suitable for kids of appropriate ages.