Return Policy

Giftoye Return & Refund Policy

At Giftoye, your satisfaction is our top priority. We strive to ensure that every gift you purchase brings joy and delight. If you’re not completely happy with your order, here’s how we make returns easy:

1. Eligibility for Returns

  • Products can be returned within 15 days of delivery.

  • Items must be unused, in original packaging, and in the same condition as when you received them.

  • Personalized or custom-made items cannot be returned, unless damaged or defective.

2. Damaged or Defective Items

  • If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the issue.

  • We will replace the item or issue a full refund at no additional cost.

3. How to Return

  1. Contact our customer support at support@giftoye.com with your order number and reason for return.

  2. Pack the item securely in its original packaging.

  3. Send the item back to the address provided by our support team.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days and credited to your original payment method.

5. Exchanges

  • Exchanges are available only for items of equal value, depending on stock availability.

  • Contact our support team for assistance with exchanges.

6. Shipping Costs

  • Return shipping is the responsibility of the customer, unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service for returns to ensure safe delivery.

Giftoye is committed to making gifting joyful and hassle-free.
If you have any questions or need help with a return, our support team is here to assist you every step of the way.